Hymn SMS is the AI-powered CRM built for auto repair. Estimates that write themselves. Inspections customers actually read. Every repair order, one board.
Your entire operation, one dark-mode dashboard. Built for speed and clarity.
Tuesday, Feb 25 2026
| RO # | Status |
|---|---|
| 1047 | NEW |
| 1045 | WORKING |
| 1042 | PARTS |
| 1041 | DONE |
We went from sticky notes and phone calls to having every job tracked, every estimate sent by text, and our AI assistant remembering things about vehicles I forgot myself. This changed how we run the shop.
Every feature designed by people who understand what it takes to run an honest shop.
AI generates complete estimates from a description. Jobs, labor, parts, markup — done in seconds.
Photo-documented DVIs with color-coded conditions. Shareable public reports that build trust.
Drag-and-drop repair orders through 7 stages. See your entire shop at a glance.
Twilio-powered text messaging. Estimate approvals, appointment reminders, payment links, and status updates — all automated.
See the full suiteFull calendar view with appointment syncing from your website. Bookly integration keeps everything current automatically.
Generate invoices from approved estimates. Stripe-powered payment links via SMS — customers pay from their phone before pickup.
Self-service portal for drop-offs. Customers enter vehicle info, describe concerns, and sign — before you open the hood.
Identifix Direct-Hit integration. Auto lookup via VIN and plate. Easy mobile DVI process built for technicians in the bay.
Track vendor bills, payment status, and outstanding balances. Running tabs per vendor with full AP history.
Claude-powered chat with tool use. Ask anything about your shop, customers, or vehicles.
Four steps. Zero friction. Every repair order follows the same clean path.
Customer drops off. VIN decode auto-fills year/make/model. Create the RO in seconds.
Run a DVI with photos. AI generates the estimate. Send for approval via SMS.
Drag the RO through stages on the Kanban board. Tasks, notes, and tech assignments in one place.
Convert estimate to invoice in one click. Record payment. Done. Next vehicle.
The F-150 needs a full brake job front and rear, plus rotors. Customer also mentioned a vibration at highway speed.
I'll build that estimate. Here's what I'm putting together:
I added a wheel balance for the highway vibration. Want me to send this to the customer for approval?
Hymn is a Claude-powered assistant that lives inside your CRM. It doesn't just chat — it uses tools to search your data, build estimates, and take action.
One click, three estimates. Hymn analyzes the repair order, determines jobs and labor, sources parts at each price point, and applies your markup — all in seconds.
Good · Better · Best — three tiers, one click, all priced with your markup
Findings from your Digital Vehicle Inspection flow directly into Hymn Auto-Magic. Flagged items become estimate jobs — no re-typing, no missed repairs.
DVI findings feed directly into Auto-Magic — zero manual entry
Customers check in on their phone before they walk through the door. No clipboards. No waiting. Just a smooth digital handoff.
Customers enter their name, vehicle info, mileage, and describe their concern — all from their phone in your lot. No paper. No re-typing.
Touch-friendly signature pad right in the browser. Authorization captured and timestamped before any work begins.
Check-in data flows straight into a new Repair Order. Customer info, vehicle, concern, mileage — pre-populated. Zero manual entry.
Send a payment link by SMS when the job is done. Customers pay from anywhere — before they even pick up. No card terminal needed.
One unique URL for your shop. Print it on a QR code for the waiting room, text it to customers, or embed it on your website.
From appointment confirmations to payment collection — Hymn SMS keeps your customers in the loop without you picking up the phone.
Hi Marcus, your 2019 Honda Civic appointment is confirmed for tomorrow at 9 AM. Reply CONFIRM or call to reschedule.
CONFIRM
Your inspection for RO-1047 is complete. View photos & results:
Your estimate for RO-1047 is ready — $1,240.00. Tap to review and approve:
Approved!
Your Honda Civic is ready for pickup! Pay securely:
Thank you! — Snell Automotive
One-tap approval links sent by text. Customer reviews the estimate, taps approve, you start wrenching. No phone tag. No voicemails.
Photo-documented DVI reports with color-coded conditions delivered by text. Customers see exactly what needs attention — and trust the recommendation.
Automated reminders synced from your booking system. Customers confirm with a simple reply. Reduce no-shows without lifting a finger.
Stripe-powered payment links sent via SMS. Customers pay from their phone before they even pick up. No card terminal needed.
Automatic notifications when a repair order changes status. Customers know when their vehicle moves from diagnosis to repair to ready — without calling.
The details that make you forget you're using software. Built-in smarts that just work.
Start typing and Hymn suggests the rest. Tab to accept — works for vehicle makes, models, service descriptions, concern phrases, and OBD-II codes. 170+ service terms built in.
One-click buttons on every vehicle. Vehicle Value pulls estimated market price. Recalls checks NHTSA for active campaigns — so your advisors always know.
Hymn SMS connects to the tools your shop already depends on. No middleware, no Zapier — direct deeplinks and native integrations.
Switch between light and dark modes, pick a theme that fits your vibe, customize fonts, and scale the interface to your comfort.
Swap heading, body, and mono fonts from a curated Google Fonts library.
Adjust global font size from 75% to 150%. Scale the dock, tweak weights.
22 light themes, 13 dark themes. One-click toggle between modes.
Hymn SMS is currently in private deployment. Get in touch to schedule a demo for your shop.
Currently serving Snell Automotive — Memphis, TN